Refund Policy

💸 Refund Policy – Velora

At Velora, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to make it right.


âś… Refund Eligibility

To qualify for a refund:

 

  • Your request must be submitted within 30 days of receiving your order.

  • The item must be unused, in its original condition, and in its original packaging.

  • Proof of purchase (order number or receipt) is required.

 


❌ Non-Refundable Items

We are unable to issue refunds for:

 

  • Items marked “Final Sale”

  • Gift cards

  • Digital/downloadable products

  • Items returned after the 30-day window

 


đź’¬ How to Request a Refund

To start your refund request, contact us at:

📧 support@velora-tech.store

 


Include the following in your request:

 

  • Your full name

  • Order number

  • Reason for requesting a refund

  • Clear photos if the product is damaged or defective

 


Our support team will respond within 24–48 hours with next steps.


📦 Return Process

Once your request is approved, we’ll send you the return address and shipping instructions.

 

  • Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

  • We recommend using a trackable shipping method for your return.

 


⏱ Refund Timeline

After we receive and inspect your return:

 

  • You’ll receive an email confirmation

  • If approved, your refund will be processed within 5–10 business days back to your original payment method

 


đź›  Damaged or Defective Items

If your order arrives damaged or incorrect:

 

  • Contact us within 7 days of delivery

  • Provide your order number and clear photos of the issue

  • We’ll send a replacement or issue a full refund — in most cases, no return is required

 

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