🚚 Shipping Policy – Velora
At Velora, we’re committed to getting your gear to you quickly, safely, and affordably. Please review our shipping policy below for full details.
📦 Order Processing
Processing Time: All orders are processed within 1–3 business days (excluding weekends and holidays).
You’ll receive a confirmation email when your order is placed, followed by a tracking email once it ships.
đź’µ Shipping Costs
Â
-
Free Shipping on all orders over $50
-
Flat rate shipping: $4.95 for orders under $50
Â
🚨 Tracking Your Order
Once your order has shipped, you’ll receive an email with your tracking number and a link to follow your shipment in real time.
If you haven’t received tracking information within 5 days, contact us at support@velora-tech.store or call 1-855-774-8111.
âť— Delays & Exceptions
Although we aim for on-time delivery, occasional delays can happen due to:
Â
-
High seasonal demand
-
Customs clearance procedures
-
Weather-related disruptions
Â
We appreciate your patience and understanding in these cases.
📬 Lost or Stolen Packages
Velora is not responsible for packages marked as “delivered” by the carrier that are lost or stolen. Please double-check that your shipping address is accurate and secure.
If your package appears lost, contact us right away, and we’ll help you initiate a claim.