🔁 Return & Refund Policy – Velora
At Velora, we want you to feel confident about every purchase. If you’re not completely satisfied, we’re here to make things right.
📦 Return Eligibility
You may request a return within 30 days of receiving your order.
To qualify, items must be:
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Unused and in the same condition as when you received them
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In their original packaging, with all tags and accessories included
Returns that don’t meet these requirements may not be accepted.
🚫 Non-Returnable Items
The following items cannot be returned:
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Products marked as “Final Sale”
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Gift cards
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Downloadable software or digital products
🔄 How to Start a Return
To begin the return process, contact us with your order number:
📧 Email: support@velora-tech.store
We’ll provide you with return instructions and a shipping address. Please do not send items back before contacting us.
💸 Refunds
Once we receive and inspect your return, you’ll get an email confirmation.
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If approved, your refund will be processed to your original payment method within 5–10 business days.
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If your return is declined, we’ll notify you with the reason.
🔁 Exchanges
At this time, we don’t offer direct exchanges. To get a different item, please return your original purchase and place a new order.
🚚 Return Shipping
Customers are responsible for return shipping costs unless the product arrived damaged or incorrect.
We recommend using a trackable shipping method and keeping your receipt for reference.
⚠️ Damaged or Defective Items
If your order arrives damaged, defective, or incorrect:
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Contact us within 7 days of delivery and include clear photos of the issue.
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We’ll send a replacement or issue a full refund — no return required in most cases.